Privacy Policy

1. What information we collect

When you contact us, we collect the details you enter, such as:

• Name
• Company name
• Email address
• Telephone number
• Service requested
• Quantity details (if provided)
• Your message/enquiry details

To protect the site from spam and abuse, we also process limited technical data including IP address, date/time of request, and basic request metadata.

We do not intentionally collect special category (sensitive) personal data.

2. How we use your information

We use your information to:

• Respond to your enquiry
• Provide our services and contact you about your request
• Prevent spam and abusive submissions
• Maintain website security and reliability
• Meet legal, regulatory, or insurance obligations where required

We do not sell, rent or trade your personal data.

3. Lawful basis for processing

Under UK GDPR, our lawful bases are:

• Contract - to respond to enquiries and provide requested services.
• Legitimate interests - to protect our website and business from spam, abuse, and security threats, and to measure how our website is used so we can improve it.
• Consent - where you have clearly given it, for example by ticking consent options or choosing to load optional map content.

Where processing is based on consent, you can withdraw that consent at any time.

4. Data retention

We keep enquiry messages and related correspondence for up to 24 months from last contact.

We keep security and anti-spam records for up to 30 days and automatically remove older records, unless data is needed longer for an active investigation or legal claim.

Browser storage preferences remain until you clear them in your browser.

5. Third-party services

Google Analytics

We use Google Analytics 4 to understand how visitors find and use the site, for example which pages are read, which service areas are of interest, and how many people click to call or request a quote. Google sets cookies in your browser to do this.

We do not use Google Analytics for advertising or remarketing, we do not sell or share this data, and we do not use it to identify individual visitors. If you would prefer not to be counted, you can block analytics cookies in your browser settings or install Google’s official Analytics opt-out add-on.

Google processes this data under its own privacy policy: Google Privacy Policy.

Google Maps

Our website may include an embedded Google Map to help users locate our business. When the map loads, Google may collect information such as your IP address and browser/device information.

Google processes this data under their own privacy policy: Google Privacy Policy.

We do not control how Google uses data it collects, and we recommend reviewing Google’s policy for more information.

6. Cookies and local storage

Analytics cookies

Google Analytics sets cookies in your browser to count visits and measure how the site is used. These are set when you visit the site. We do not use any cookie for advertising, remarketing or cross-site tracking.

To stop them, block cookies for this site in your browser settings, or use Google’s Analytics opt-out add-on. Blocking them will not stop the website working.

Our own browser storage

These are stored in your own browser, are never sent to us, and only exist to make the site behave the way you asked it to:

• theme – whether you chose the light or dark display
• gmap_consent_v1 – whether you chose to load the Google Map

If you load the embedded Google Map, Google may also set its own cookies and process data under its own privacy policy. The map does not load until you choose to load it.

You can clear any of the above at any time in your browser settings.

7. Data security

We take reasonable technical and organisational measures to protect your data, including secure hosting, SSL encryption and restricted administrative access.

8. Your rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data (where applicable)
• Request restriction of processing (where applicable)
• Object to processing based on legitimate interests
• Request data portability (where applicable)
• Withdraw consent at any time where consent is the legal basis

You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk

9. Contact us

If you have any questions about this policy or how we handle personal data, please contact us via our contact form:

Go to Contact Page

You can also call us using the phone number shown on the Contact page.

10. Updates to this policy

We may update this policy from time to time. The latest version will always be published on this page.